The base service plan is only $9 per month per user. This comes with basic remote monitoring and alerting. Sounds reasonable enough. The next level up is $39 per month per user and includes helpdesk services and onsite support. Still sounds compelling, but when you read the fine print the onsite support is only up to 2 hours per month. I don't know about you, but 2 hours is not going to be enough time to do much of anything onsite. The next plan is even more comprehensive and adds 24/7 support, patch management, vulnerability scanning, and support for exchange and SQL all for $59 per month per user.
This sounds to me that Dell is offering a lot of systems, but offering little in the way of IT strategy and "true" consulting. I think if you are a company that is looking to "keep the lights on" this service could be something to look at. On the other hand, if you see IT as a strategic asset and have application development, business reporting, project implementation, accounting system support requirements Dell is going to fall far short.
I would recommend a provider that can cover the "commodity" services that Dell is offering with its ProManage services while offering you the higher value services that are more strategically aligned with your business.
